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Terms & Conditions

Everyone who attends an event organized by Royal Events will accept those terms and conditions.

 

  1. Access to the event/pass:

 

To access the event, it is obligatory to have a pass.

 

-Seats will be attributed according to the date of your purchase.

 

-Passes are nominative. It will be then impossible to change the name on your pass, unless Royal Events agrees.

 

-For minors under 18 years, a permission slip will be necessary to attend the event without being accompanied by an adult. Please contact us contact@royalevents.fr for the permission slip.

 

-For pass group purchases, only the person who paid will be able to pick up the passes. You will then be asked to show your purchase order as well as an ID for all participants. However, the buyer will be able to give permission to the other participants to pick up their passes in case he/she is absent by sending an email to Royal Events beforehand.

 

-No passes will be sent by post. They will be given to you personally the day before or on the day of the event. To pick them up, you will have to show an ID as well as your nominative purchase order.

 

-After you pick up your badge, you will be required to wear it during the whole of the event. Any Royal Events staff member will be allowed to ask for it.

 

-If do not want or cannot show you badge, Royal Events reserves the right to immediately expel you from the event and without any repayment.

 

-Passes will be refundable only if the event is entirely cancelled. Moreover, no pass or extras resale will be allowed without the permission of Royal Events.

 

-If you’re unable to go to one of the events, Royal Events will by no means be held responsible (even if you hold a pass) and no refund will be possible.

 

-Food, accommodation, transport and others will be entirely payable by you. It will be impossible to get a refund to Royal Events in case of a modification in dates or if an event is cancelled.

 

-The refund of passes and extras will only be possible if the event is entirely cancelled.

 

 

2 – Extras:

 

Only pass holders will be able to buy extras.

 

-Autographs can only be signed on official supports (supports sold by us, magazines, DVDs…), on personal pictures or on blank paper.

 

-For the “VIP lunch” extra, transportation will be assured by Royal Events. Thus, a parental permission will be required for underage participants.

 

-You will be given your photoshoot pictures the day of the event.

 

-It will be possible to offer gifts to guests ONLY during autograph sessions. Please consider that guests travel by plane so it is advised not to offer anything too big or too heavy (guests are liable to refuse a gift that is too big, too heavy or inappropriate).

 

-If you want to be with another person during a photoshoot (with one or two actors), each pass holder will be required to buy the corresponding extra.

 

-Group photoshoots are valid for one or two persons (on the same photo)

 

 

3 – Convention Progress:

 

-For autograph sessions or photoshoots, you will be called by small groups. Royal Events will not be held responsible if you miss any autograph session or photoshoot.

 

-Taking photos will only be allowed during conferences but will be forbidden during autograph sessions, photoshoots, meetings…

 

-Flash photography will only be allowed for a few minutes during the conferences.

 

-Taking videos will be strictly forbidden during the event. A camera crew will be here to immortalize the best moments.

 

-The recording of sound is forbidden during the event.

 

-Royal Events will not be held responsible in case of any loss or theft on the premises of the event.

 

 

4 – Modifications/Cancellations:

 

-Royal Events reserves the right to modify the event (place, date…) in case of unplanned circumstances (your pass will automatically be reported to the other date or place).

 

-Guests invited by Royal Events come to France under a contract. Actors can report or cancel their presence in case of a professional commitment or in case of absolute necessity. The event may then be postponed or the guest replaced. In case of a guest cancellation, no refund will be however possible. Extras will be modifiable for another guest according to availability.

 

-PASS and EXTRAS refunds will only be possible if the event is entirely cancelled.

 

 

5 – Payment/Other:

 

-To make an order, you will be asked to create an account / customer area on our french website. This account will allow you to track your orders and view your bills.
Do not hesitate to contact us if you have difficulties with our french website.

 

 

We accept 4 different ways of payment:

 

- By credit card (via paypal)

- By bank transfer

- By money order

- By check

 

Payment in several installments will only be possible for some passes and will only be made by money transfer, money order or check. If case you stop paying, the first installments will NOT be refunded. Here are payment facilities of passes.

 

-For a payment via Paypal: When ordering, select the “Paypal” payment option and pay directly via their website.

 

-To pay per check: when you order, please select the “Check” (chèque) payment option. The address to send your check will be given upon confirmation of your order. The order will only be confirmed once the check is received.

 

-To pay via money transfer: when you order, please select the “money transfer” (virement bancaire) option. The information needed to make your bank transfer will be given upon confirmation of your order, you can also ask our bank details by email after. The order will only be confirmed once the transfer is received.

 

-To pay via money order: when your order, please select the “money order” (mandat cash) option. The address to send your money order will be given upon confirmation of your order. The order will only be confirmed once the payment is received.

 

-Every buyer will receive an email between 7 and 15 days after the order with a nominative ticket to print in order to access the convention.

 

-When you order, you’ll be granted a 7-day limit to cancel your purchase (only for passes). After this limit, no refund will be possible.

 

-By accepting our conditions, you allow Royal Events to use your image (only during the event) for photos or videos.

 

-We reserve the right to modify those terms and conditions at any moment.

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